Palestine .. is in our hearts ❤
Frequently Asked Questions
Find answers to common questions about orders, delivery, and returns from Konoha.
How Can I Place an Order?
The process is very simple. You can order any of Konoha's products through one of the following methods:
What are the available payment methods?
You can pay in the way that suits you from these multiple options.
- Cash on Delivery
- Mobile Wallets (such as Vodafone Cash, Etisalat Cash, etc.)
- Bank Cards
Note: All payment methods also work on all our social media platforms.
Is there international shipping?
Unfortunately, we are unable to ship products outside of Egypt at the moment, in order to ensure the safe delivery of our products in their original condition.
How long does order delivery take?
Delivery time starts from 3 business days or more, depending on your location within Egypt.
How can I track my order status?
Can I cancel my order? And how?
Absolutely, you can cancel or modify your order within a period of up to 12 hours by contacting us through:
WhatsApp
What is the return and exchange policy?
You can return or exchange any product you ordered if there is a manufacturing defect within 14 days from the date of the order, provided that it remains in the same condition as when you received it.
For more information, please visit Return and Exchange Policy.
Can I get a refund if I return the product?
Absolutely, the amount paid will be refunded immediately after the product is returned.
Note: In some cases, the process may take 3-7 business days.
Are the products customizable?
Absolutely, on each product page you will find the available sizes and colors.
What should I do if I receive a defective or damaged product?
You should contact us immediately via WhatsApp and send clear pictures of the condition of the product you received. We will then send a representative to collect the product from you and replace it immediately.
Are there specific sizes or colors available for the products?
Yes, there are specific colors and sizes to ensure the designs appear in their best form.
Are there any special offers or discounts available?
How do I choose the right size?
You will find guidelines to help you determine the right size for you, in addition to illustrative images, on each product page.
Can I modify or change the delivery address after placing the order?
Absolutely, you can modify it within a period of up to 12 hours by contacting us through:
WhatsApp
What should I do if I haven't received my order?
Please contact us to follow up on the order status and understand the issue better.
Can I request a custom design or a personalized product?
Absolutely, you can contact us and explain your idea so we can create it specifically for you, or you can send us a design you have.
What materials are used in manufacturing the products?
The materials used to manufacture the products vary depending on the nature of each product. You can find the materials used in the manufacturing process in the description section on the product page you are interested in.
Can I combine multiple products into one order?
Absolutely, we do that to avoid any additional shipping costs.
What is the website's privacy policy?
Rest assured, all the information you enter on our website is secure and is not sold. For more information, you can visit the page: Privacy Policy.
If you have a question that isn't explained in the list above, please don't hesitate to contact us.