Palestine .. is in our hearts ❤
Return & Exchange Policy
Learn about Konoha store's return and exchange policy to ensure a comfortable and guaranteed shopping experience.
In general
You can return or exchange any product you ordered if there is a manufacturing defect within 14 days from the date of the order, provided that it remains in the same condition as when you received it.
When can I return the product?
- You can cancel your order within 12 hours of the order confirmation time via WhatsApp or by calling the number: 01222216164. A full refund will be issued if payment was made in advance, according to business hours.
- The refund amount will be transferred to the same account or wallet you used for payment. For your security, the amount cannot be transferred to a different account or wallet.
When can you not return the product?
- If the specified return period of 14 days has passed.
- If the product has been used, damaged, or is no longer in its original condition as received.
- Any consumable product or any product that has been used in any way cannot be returned.
- In the case of any design flaws provided by the customer, this applies to custom design orders.
- If the wrong (size/color/design) was chosen by the customer.
- Loss of any item from the packaging you received, such as price tags, labels, original packaging, free gifts, or accessories.
- Fragile items or items related to personal use cannot be returned.
How can I cancel the order?
- You can cancel your order within 12 hours of the order confirmation time via WhatsApp or by calling the number: 01222216164. A full refund will be issued if payment was made in advance, according to business hours.
- The refund amount will be transferred to the same account or wallet you used for payment. For your security, the amount cannot be transferred to a different account or wallet.